It’s not about the money…
08:26 on Valentine’s day I missed a call from a potential customer. I returned the call and was met by an apology. The customer had literally just had a stone thrown up onto the bonnet of his BMW M4 (about £70k new) and had Googled dent repair in Norfolk without checking the time etc. Anyway, I called back and discussed the damage and repair options. DH lives about 45 mins away from me and it’s uneconomical for me to travel too far if I’m unable to achieve a good repair (ie cover my costs).
After a short chat, I offered to meet up with DH the following day. He agreed to meet me halfway and I agreed to reflect his flexibility in the price of the repair. It should also be noted that the customer took a day off work.
We met up in the car park of a local golf and country club. DH arrived, blipping the throttle of the 400bhp engine… I love my job! We chatted, we looked at the car and then we focussed on the dent: a small, but sharp stone chip dent in the front area of the bonnet. I would’ve been devastated.
Access through the double-skinned bonnet wasn’t good, but after trying 4 or 5 rod combinations, I hit the spot. Less than 5 mins of controlled pushing and the dent was gone (less a very slight scuffing in the paint).
In terms of emotions, I was relieved and I think DH was happy. It was as if a weight had been lifted… I took a couple of pics and asked if I could use them on my website.
What I didn’t expect was for DH to spend 5hrs cleaning his car, before forwarding pics of his pride and joy. In addition, I received a personal message of thanks and a link to a review on a BMW M3/4 owners forum. Sometimes, it’s not about the money!